The parent company of Sears announced last week that Chairman Edward Lampert would shortly take over as chief executive, succeeding Louis D’Ambrosio, who is leaving for health reasons.
Lampert apparently has enjoyed a successful career: the Associated Press describes him as a hedge fund billionaire.
However, turning around Sears, which along with Kmart is under the umbrella of the Sears Holding Corporation, would appear to be a task of herculean proportions. The company has struggled mightily in recent years and, if personal experience is any indication, appears fully committed to foundering on the shoals of incompetence.
Case in point: About 10 days before Christmas, I decided to get my wife a recumbent bicycle as an early Christmas present. Recumbent bikes allow the user to recline while riding in place and are good good for cross-training.
Understanding that these items take time to put together, and that there’s no guarantee one would be in stock at a nearby store, my wife began scouring the Web.
After a bit of research, she found just the recumbent bike she wanted at Sears. Best of all, it was located at the nearest of the three Sears stores in our area, just a couple of miles away. My wife phoned the store and the Sears’ representative assured her that the company computer showed there was indeed one of the desired models in stock.
I set off a short while later to pick it up, and things proceeded to deteriorate quickly. When I got to the store I had to wait for several minutes before I was able to track down a salesperson in the fitness area.